These Terms and Conditions apply to all makeup services provided by Char Makeup to you. Upon booking a service with Char Makeup (Charlotte Price Moor), you agree to the following terms and conditions. 

DEPOSITS

Client’s are required to pay an upfront deposit to secure their booking, this is non refundable and non transferable. No booking is secured until the deposit is received.

One payment transaction, of the full remaining amount is due one business day prior to your appointment to ensure the funds are in on the day of your appointment. A screenshot must be provided/shown in person at the time of your appointment if the funds have not come through yet.

This also applies to wedding bookings.

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RESCHEDULING

Char Makeup is liable to reschedule a clients appointment to another date or time. It is to Charlotte’s discretion whether compensation is required, based on the circumstances/reasoning behind rescheduling the clients appointment. 

It is up to the discretion of Char Makeup to reschedule an appointment, based on your circumstances. 

No appointments under any circumstance can hold a secondary date, as a potential replacement for the original date. Clients rescheduling an appointment must confirm one date only. Char Makeup has the right to keep all available dates and time open to booking purposes, after discussing a backup date for your special occasion. If it was not rescheduled on the spot, it is not secure. 

COVID-19

Whilst my policy states that all bridal deposits are non refundable/transferable, due to the uncertainty of the current pandemic we endeavour to explore alternative options.
If your event is being postponed, your deposit can be rescheduled to the new scheduled date. Please note that this will be subject to Char Makeup’s availability. If you are required to reschedule the date once again, unfortunately the deposit will be terminated, therefore won’t be able to be transferred to a third date. 

If you do not inform Charlotte of symptoms/sickness prior to the arrival and risk the health of the makeup artist, your appointment may be terminated on the spot without a refund.

If you have tested positive to Covid-19 or have any symptoms, you have breached hygiene terms and conditions and must notify Char Makeup immediately. Therefore the status of your appointment will be negotiated prior to your arrival. In the event that an appointment is rescheduled/cancelled by either the client or management, your payment will unfortunately not be refunded as it is out of our control and therefore not our responsibility. 

PAYMENT

All makeup appointments require either full payment upfront and done so via bank transfer followed by a payment receipt provided to you by your bank or screenshot. Payments can be made to:

Hnry Bank Account Name:
Char Makeup (via Hnry)

Hnry Bank Account Number:
12-3192-0750466-37

CANCELLATIONS & REFUNDS

If for any reason you need to cancel your makeup booking, please do so by notifying Charlotte via email or text at your earliest convenience. All deposits are non-refundable and therefore will not be refunded in the case of any cancellation. It will be at Charlotte’s discretion to reschedule the appointment to another date, depending on the circumstance.

Char Makeup is liable to cancel a clients appointment. It is to Charlotte’s discretion whether compensation, refunds or store credit is given. 

Char Makeup takes full responsibility for cancelling a client’s appointment and therefore will provide some form of compensation to her discretion. 

Refunds are not provided where a customer’s inability to travel for the appointment applies.​

LOCATION

Char Makeup’s primary locations are either at her home in Waiwhetu, Lower Hutt, or at Duo Styling in Petone, Lower Hutt. Street parking is available at both locatitons.

Any bookings outside Char Makeup’s primary locations that requires travel will need to be negotiated via email. Travel fees apply.

TRAVEL

A travel fee is applicable to all bookings that require Charlotte to travel outside of the primary locations and will be negotiated prior to securing a booking. In the event that any parking fees are incurred as a result of the location of the booking, these will be passed on to the client. If onside parking is not available, the client is responsible to notify Charlotte so other arrangements can be made. 

Parking delays caused by the clients miscommunication or lack of information may result in the artists inability to start the service on time, finish the total services booked or begin the service at all. Please be specific and thorough with travel and parking information to avoid disappointment. 

HEALTH & SAFETY 

Char Makeup reserves the right to refuse service if the client is displaying contagious viral symptoms including but not limited to vomiting, diarrhoea, suspicious rash or cold sores. 

Char Makeup is not, under any circumstances, responsible or liable for any allergic reactions to products used. The onus is on the client to give advance notice if you or any of your group have specific allergies or sensitivities. In no event shall Charlotte have any liability for incidental or consequential damages.

Charlotte reserves the right to refuse the application of the clients personal makeup or false eyelashes, however this is negotiable prior to booking.

Children in attendance of the booking are to be supervised by a responsible adult at all times. Children are not to be in the service area at any time, unless they’re having a service done and being supervised by a responsible adult. Charlotte is not responsible for watching children. By making a booking with Char Makeup, you acknowledge and accept this policy and release Charlotte from any liability if such a situation should arise. 

BRIDAL DEPOSITS

Client is required to pay an upfront deposit, this is non-refundable and non-transferable. Without payment of the deposit by the date listed on the quote, your booking is not secure and will require a new quote. 

One payment transaction, of the full remaining amount is due 7 business days before the date listed on the quote. All funds must be cleared into the account listed above, before this date, or Charlotte is not required to perform any services. If funds are not cleared, your booking will be cancelled and the date will reopen to the public and deposit will be forfeited. 

If you request to make payment earlier than 6months or more prior to your wedding date, this becomes strictly non-refundable.

QUOTES

No reduction in the number of makeup applications are allowed after the initial quote is accepted. Any additional numbers, changes in location or timing on the day will be accommodated where possible to Charlotte’s discretion. 

No reduction to the cost amount on the quote can be made after the initial quote is accepted. Any additional cost amounts such as undisclosed parking or travel fee’s, that aren’t previously organised by the client will be sent as a separate invoice to the client. 

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BRIDAL CANCELATIONS & RESCHEDULING

If for any reason you need to cancel your booking, please notify Charlotte ASAP. All payments are non-refundable and non-transferable, therefore will not be refunded in the case of any cancellation. 

It is at Charlotte’s discretion whether she approves your request to reschedule.

If Charlotte doesn’t feel like she is the right fit for you, she is liable to cancel the booking and refund the deposit amount. Charlotte will not offer refunds or any form of compensation for services which have been completed, such as bridal consultations.

Char Makeup is liable to reschedule a clients appointment to another date or time. It is to Charlotte’s discretion whether compensation is required, based on the circumstances/reasoning behind rescheduling the clients appointment. 

No appointments under any circumstance can hold a secondary date, as a potential replacement for the original date. Clients rescheduling an appointment must confirm one date only. Char Makeup has the right keep all available dates and time open to booking purposes, after discussing a backup date for your special occasion. If it was not rescheduled on the spot, it is not secure. 

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OTHER:

In the rare event that Charlotte is unavailable to attend the appointment and provide her services on the scheduled booking date, she will try her best to find a similar calibre artist for the client. In this situation only, to Charlotte’s discretion, will the booking amount be refunded or transferred to the new artist. However the limit of liability, is a full refund of all monies paid for the services for the affected date only. 

Char Makeup reserves the right to use any/all photographs or film for portfolio, social media, and promotional use. It is up to the Client to specify if they wish for no images/content to be taken and/or distributed.